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Develop detailed program/project execution plan, including development and implementation of effective communication strategy. Manage some implementation processes including progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints Evaluate and proactively communicate project updates, status, issues, and risks to all project stakeholders. Be the single point of contact for all communication. Document biweekly status reports, meeting minutes, and conduct regularly scheduled budget reviews Adjust project plans and tasks to ensure integration based on cross-project, resource, and schedule dependencies. Exercises independent judgment to manage and drive project issue process, including resolution. Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking Qualifications To be successful in this role you have:\\ \u00a08+ years of hands-on project management experience Build and manage governance models Demonstrated high degree of organization and ability to manage multiple, competing priorities. Ability to consistently deliver business transformation programs in a fast paced and dynamic environment, across multiple technology partners. \u00a0Hands on experience in developing, managing, and implementing strategic communication programs across multiple areas \u00b7Work with teams across the wider support organization to define requirements, document workflows, processes, identify gaps, make improvement recommendations, drive consensus, and facilitate change. Excellent communicator both verbally and written with an ability to communicate at all levels in the organization (technical, business, executive). \u00a0Demonstrated skills in collaborating, persuading, influencing, and negotiating Ability to self-motivate, adapt, and multi-task in a fast-paced environment Strong organizational skills with an attention to detail and quality Self-motivated problem-solver, capable of building and maintaining complex capacity and budget models. This is a Remote role", "stars": 0.0, "medallionProgram": null}, {"id": 171812249791, "name": "Business Strategy Mgr-IC5", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US "], "hot": 0, "department": "Professional/Admin", "business_unit": "ServiceNow Inc", "t_update": 1664831258, "t_create": 1664427738, "ats_job_id": "17303844", "display_job_id": "17303844", "type": "ATS", "job_description": "Role Review: The Business and Pricing Strategy Consultant will develop pricing, packaging and monetization strategy for ServiceNow products. Responsibilities: Work on pricing and monetization strategy of products and use relevant analytical techniques to segment the market and make packaging recommendation Develop the pricing and monetization framework for our products ensuing a fair share of value capture Conduct reviews of price realization across all routes to market and drive recommendations to improve revenue and simplify our selling motion Translate pricing strategy into executable plans partnering cross functionally with Sales Ops, IT, legal etc The ideal candidate has the following skills: Ability to handle strategic considerations and operational details Good financial analysis skills Very good at power point, messaging Project management ability Business experience with a software company Experience as a Management Consultant and/or Pricing Stratgist a major plus but not mandatory.\u00a0 Education: MBA desirable but not necessary This role is FLEX: Santa Clara, CA", "stars": 0.0, "medallionProgram": null}, {"id": 171812217467, "name": "Senior Product Designer", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US ", "Remote"], "hot": 0, "department": "Marketing", "business_unit": "ServiceNow Inc", "t_update": 1664832035, "t_create": 1663880280, "ats_job_id": "17191165", "display_job_id": "17191165", "type": "ATS", "job_description": "Job Description We are hiring in Santa Clara, San Diego, San Francisco, Chicago, Kirkland, and remotely! What you get to do in this role: You get to develop innovative design solutions and world-class product experiences that transform how people work around the world You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members Qualifications To be successful in this role you have: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency) Preferred Qualifications 5+ years of relevant design experience An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product A growth mindset, continually strengthening core skills through complex assignments and varied experience Ability to build trusting relationships through clear and open communication This is a Remote role All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.", "stars": 0.0, "medallionProgram": null}, {"id": 171812196222, "name": "Data Center Operations Analyst-IC2", "location": "Waltham, Massachusetts, US ", "locations": ["Waltham, Massachusetts, US "], "hot": 0, "department": "Cloud Operations/Infrastructure", "business_unit": "ServiceNow Inc", "t_update": null, "t_create": 1663780786, "ats_job_id": "17084942", "display_job_id": "17084942", "type": "ATS", "job_description": "Role Overview: As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, operations and architecture. You will: Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix. Take part in documentation and evangelize a catalog of standards and best practices for data center operations. Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers. Requireed Skills: Minimum four years of experience in data centers operations with a record of increasing role responsibility. Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling. Perform basic hands-on hardware break-fix with servers and network appliances. General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security. Working knowledge of networking/server architecture and hardware. Experience managing vendors in a data center environment. Process oriented and experienced in process development. Knowledge and experience in ITIL process methodologies a plus. Proven ability to function independently in ambiguous situations with a record of success. Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required. Note: Location: IRole will be ONSITE The contractor MUST live in Virginia within 1 hour of Ashburn or Culpeper, (Ideally midway between those 2 locations.) There are data centers in Ashburn and Sterling and Culpeper. Candidates must be able to get work every day, despite the weather.", "stars": 0.0, "medallionProgram": null}, {"id": 171812192055, "name": "DASO Ad Operations Specialist", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US "], "hot": 0, "department": "Marketing", "business_unit": "ServiceNow Inc", "t_update": 1664830421, "t_create": 1663779508, "ats_job_id": "17084883", "display_job_id": "17084883", "type": "ATS", "job_description": "Job Title: Ad Operations Specialist, Digital Acquisitions Strategy and Operations Location: Santa Clara, CA on a Flex basis Role: We are seeking a dynamic Ad Operations Specialist to join our fast-paced, groundbreaking Digital Acquisitions Strategy and Operations team (DASO). The role requires an acute attention to detail, an eye for operational efficiencies, and a mastery of workflows and processes. The ideal candidate has a proven track record of executing digital ad campaigns utilizing analytics and insights to meet campaign performance goals through a data-driven approach. They have expertise on programmatic display platforms such as DV360 as well as a familiarity with running programs on paid social platforms like LinkedIn, Facebook and Twitter. What you get to do in this role: Setup, traffick and optimize digital campaigns in Google DV360, CM360, and Paid Social platforms (LinkedIn, Facebook, Twitter, etc) Work with internal teams for Campaign/IO Approval and sox compliance Participate in QA workflows with external teams to ensure best practices and compliance on campaign set up including review of placements, bids and rates Work closely with all DSP and ad tech partners as well as ad agencies to effectively launch and maintain all campaigns Perform daily evaluations and optimizations for campaign health, suggest reallocations and ensure full delivery of all campaigns against budget and campaign goals Provide delivery reports to account managers and internal Brand and Campaigns teams Help maintain campaign maintenance reporting and other operational workflows Troubleshoot delivery issues related to campaign assets Help with billing and variance reporting Qualifications: 3+ years of ad operations in digital marketing in programmatic display Strong proficiency in executing and optimizing programmatic display campaigns. Google DV360 and Google Campaign Manager required. Experience executing and optimizing Paid Social programs (LinkedIn, Facebook and Twitter) strongly preferred. Experience working with Google Analytics, Adobe Analytics, Tableau or similar tools is a plus \u00b7Strong communication and interpersonal skills Excellent attention to detail, operationally minded Technical proficiency in ad technology with a high capacity for problem solving Comfort with business analytics and producing data-driven insights and reporting Quick learner with a passion for learning new technologies This role is a contract position with the opportunity to convert to full time", "stars": 0.0, "medallionProgram": null}, {"id": 171812192298, "name": "Partner Enablement Data Specialist", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US ", "Remote"], "hot": 0, "department": "Professional/Admin", "business_unit": "ServiceNow Inc", "t_update": 1664830795, "t_create": 1663779237, "ats_job_id": "17084839", "display_job_id": "17084839", "type": "ATS", "job_description": "Job Title: Partner Enablement Data Specialist (Contract) Location: Remote Role: The Partner Enablement Data Specialist is responsible for supporting ServiceNow\u2019s ecosystem capacity modeling and reporting for our many cross-functional stakeholders. As ServiceNow grows at a rapid pace, so too does the need for growth in skills and size of our ecosystem to design, develop, implement, and manage the needs of our customers. He or she will elevate the ServiceNow global brand within the Partner Enablement experience working closely with the VP, Partner Enablement and the strategic programs team.\u00a0 Highly analytical and able to extract actionable business insights from the analysis of disparate structured and unstructured data Proficiency with data modeling languages, frameworks, stores, and systems including HANA, Snowflake, SQL, ETL, Power BI Services, Power Query, M, Python, D3.js Strong knowledge of scalable data quality practices and agile development methodologies Excellent communication and interpersonal skills, with the ability to communicate across both technical and non-technical teams to both new in career individuals and executive leadership Strong consultative presentation skills including the ability to provide end user training, prepare communications and reference materials Highly analytical and able to extract actionable business insights from the analysis of disparate structured and unstructured data \u00b7 Ability to take an existing model and refine and add to it comfortably Strong requirements gathering skills and prioritization skills as it relates to data report requests. Previous experience in management consulting or corporate strategy, with experience in professional services and SaaS Adept in dealing with ambiguity; can effectively manage frequent change; can change direction comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty", "stars": 0.0, "medallionProgram": null}, {"id": 171812168350, "name": "IT Program Manager/Scrum Master-IC4", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US "], "hot": 0, "department": "PMO", "business_unit": "ServiceNow Inc", "t_update": 1664828634, "t_create": 1663708800, "ats_job_id": "17083310", "display_job_id": "17083310", "type": "ATS", "job_description": "Role Overview: Responsible for taking large IT Legal Portfolio Business Applications programs/projects from original concept through final implementation. Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking Plan, lead and facilitate Agile practices like sprint planning, burn up/burn downs, cross functional scrum team dependencies, create release schedules and related staffing plans Develop detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment and enablement. Promote organizational understanding of Agile roles to help teams and individuals transitioning from waterfall to Agile. Manage one or more scrums teams applying scrum principles, practices, and theory. Plan, lead and facilitate Agile practices like sprint planning, standups, review, retrospective, burn up/burn downs, cross functional scrum team dependencies. Responsible for sprint progress tracking and reporting using Agile tools. Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee, Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization Create crisp and complete status reporting to support project or program communication. Engage and collaborate with all business and IT functions and external vendors. Provide overall communication and interfaces with all teams participating in program delivery, including business and other IT functional areas. Requirements: MUST HAVE: 8+ years of project / program management experience. Experience working with Legal IT and Business stakeholders Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments. Experience guiding teams and overcoming project hurdles/obstacles. Experience with Agile traits and techniques: Safe, Scrum, Lean design, accommodating changing requirements, iterations, loop feedback with customer MUST HAVE: at least 4 years as scrum master, dedicated to managing enterprise level software application development projects preferably with Learning Management Systems Experienced scrum master managing multiple scrums teams applying scrum principles, practices, and theory with minimal direction. Excellent communication skills, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills Education and Certifications: Agile Scrum Master Certified Certified SAFe Scrum Master will be a plus PMP Certified. Bachelor's degree or equivalent experience in Computer Information Systems", "stars": 0.0, "medallionProgram": null}, {"id": 171812155353, "name": "Business Systems Analyst-IC4", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US "], "hot": 0, "department": "Information Technology", "business_unit": "ServiceNow Inc", "t_update": null, "t_create": 1663349118, "ats_job_id": "17077040", "display_job_id": "17077040", "type": "ATS", "job_description": "Role Overview Business Systems Analyst: Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Requirements: Minimum 8-12 years' experience as a business analyst or related experience ServiceNow platform experience in driving solutions in an enterprise environment strongly preferred. A proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions. Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis Demonstrated ability to have successfully completed multiple, complex technical projects Demonstrated experience in project conceptualization and planning Ability to communicate in a clear, concise and professional manner, tailored to the appropriate audience Ability to lead and work collaboratively within a business unit team and have strong influencing skills Must be able to manage multiple priorities and complex tasks in a dynamic work environment Must have experience preparing end-user documentation and conducting end-user training Business Analysis experience in a high-tech (preferable software) company highly desirable. Project Management experience a plus ServiceNow System Administrator Certification highly desired Flexibility to work with a variety of personalities and styles Adaptable to work in a varied, high-paced exiting, fun environment Must be technically savvy and able to design and build applications that meet business goals and objectives Must be a self-starter and keen to explore new solutions Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions Education: Bachelor's degree or 10 years plus a Master's degree. BA/BS degree in Information Systems or related discipline required Advanced degree a plus Note: Open to Remote Workers This is a part-time role: approximately 30 hours per week, up to 40 as needed.", "stars": 0.0, "medallionProgram": null}, {"id": 171812103385, "name": "Benefits Analyst-IC3", "location": "Santa Clara, California, US ", "locations": ["Santa Clara, California, US ", "remote"], "hot": 0, "department": "Human Resources", "business_unit": "ServiceNow Inc", "t_update": 1664827172, "t_create": 1663259920, "ats_job_id": "17174958", "display_job_id": "17174958", "type": "ATS", "job_description": "ServiceNow Benefits Analyst Duties And Responsibilities Leads the day-to-day administration of the employee benefit programs (e.g. health and welfare plans, voluntary benefits, 401(k) retirement plan). Carries out administrative work involved in the benefit functions and maintains related records. Ensures that programs are carried out in accordance with company policies and procedures. Advises individuals regarding eligibility and coverage for such programs as health, dental, vision, group life, long- and short-term disability, 401(k) and other such policies. Assists with communication of benefit packages by way of benefit booklets, new employee orientations, and annual open enrollment. Conducts monthly plan/participant audits to ensure accuracy and adherence to policies and procedures. 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